Refund Policy
Last updated 8 September 2026
30-day money-back guarantee. No questions asked.
If you are not satisfied with an OREeasy premium subscription for any reason, email support@oreeasy.com within 30 days of your payment and we will refund it in full.
That is the whole policy. There are no conditions attached to it, and the rest of this page only explains how it works in practice.
How to request a refund
Email support@oreeasy.com from the address on your account, or include the email address you used at checkout. You do not need to give a reason.
How long it takes
We action refund requests within 2 business days. Once processed, the money is returned to your original payment method. How quickly it appears on your statement is up to your bank or card issuer, and typically takes a further 5 to 10 business days.
How much you get back
The full amount you paid. We do not deduct transaction fees, processing costs, or a charge for the period you used the service.
What happens to your account
Premium access ends when the refund is issued. Your account itself stays open, and you can carry on using the free tier — your progress, bookmarks and results are not deleted.
After 30 days
The guarantee covers the first 30 days after payment. Beyond that, you can cancel at any time to stop the subscription renewing; access continues to the end of the period you have paid for, and that period is not refunded.
If something has gone wrong outside that window — a duplicate charge, a renewal you did not intend, a period during which the service was not usable — email us anyway. We would rather sort it out than hide behind a date.
Cancelling without a refund
To stop future renewals, email support@oreeasy.com or use the link in your purchase receipt. Cancelling takes effect at the end of the current paid period; you keep premium access until then.
Who processes the payment
When premium goes on sale, orders will be processed by Paddle.com Market Ltd, our reseller and merchant of record. Paddle will appear as the seller on your statement and will issue the refund to your original payment method. You can raise a refund request with us or with Paddle directly; either route reaches the same outcome.
Your statutory rights
Consumers in some countries have a legal right to cancel a purchase of digital content within a set period. This policy is offered in addition to those rights and does not replace or limit them.
Contact
support@oreeasy.com — refund requests are handled by a person, not a form.
Note while premium is not yet on sale. Checkout is not currently enabled and no payment can be taken through this site, so there is nothing to refund at present. This policy is published in advance so the terms are clear before anyone is ever asked to pay.